The objective is wild. I found this out at college, although my university was not as woke as some. But any class that involves writing or creating a narrative has been completely compromised by a lot of Marxist ideals. Key there is "equity" or promotion of a worldview where aesthetic value is anathematized.
The reason they keep on making characters ugly on purpose is twofold:
1) Desensitization. They want to remove your perception of aesthetic value by showing you ugly things all the time. Over time, as your senses are assaulted by this, the experience is supposed to make you think there's no difference between beauty and ugly. The problem, of course, is that this experience exists within a vacuum and are not being forced by any foreign video game companies (China, Japan, etc.) who are also competing with Western companies. Essentially, this is a microcosm that exposes how DEI, ESG, and other woke policies are designed to undermine Western culture and affect our industries so that foreign industries are given an edge.
2) Hate Marketing. They want you to notice the ugly and react to it. They capitalize on reactionary content, shame you for it, but then utilize that to promote the product via negative press campaigning. Anita Sarkeesian made her money doing this. Kim Belair (Sweet Baby Inc) also works along these lines. "Everything is racist, everything is sexist, everything is homophobic and you have to point it all out." This means that if someone doesn't have a problem then
that is a problem. The systems in place require the presence of bigotry or bias in order to sustain some ongoing crises in which these marketers come to save the day (e.g. "You think the female protag is ugly?! You only hate
Star Wars: Outlaws because you are sexist and hate women.")